Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| U | P | I | H | S | R | E | N | W | O | E | K | A | T | E |
| R | K | C | M | U | M | J | U | V | Y | T | S | L | N | P |
| S | F | I | H | Q | N | C | V | E | Q | K | F | O | I | Z |
| L | L | L | T | X | B | L | C | J | Q | Q | I | A | R | I |
| E | U | O | N | K | B | O | A | U | M | T | X | S | D | O |
| C | J | O | M | T | N | V | E | R | O | D | B | W | B | C |
| I | K | N | F | T | J | S | E | M | H | R | L | T | Y | G |
| N | H | D | A | S | T | B | E | P | A | T | I | E | N | T |
| A | W | C | G | I | O | L | H | M | C | Z | T | V | N | B |
| P | T | F | O | S | O | L | I | B | P | R | X | Z | P | Q |
| T | O | N | P | R | Z | Y | U | S | O | A | K | T | C | O |
| N | Q | V | T | S | O | K | H | T | T | J | T | G | A | E |
| O | X | N | U | G | Y | W | N | Z | I | E | R | H | I | F |
| D | O | N | T | A | S | S | U | M | E | O | N | M | Y | R |
| C | I | I | L | Y | Y | J | O | X | V | X | N | V | Q | Z |
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