Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| Z | S | T | Y | E | Y | D | O | N | T | P | A | N | I | C |
| P | R | M | L | O | E | M | U | S | S | A | T | N | O | D |
| I | G | I | A | Z | Q | T | Q | J | A | N | Y | N | B | G |
| H | M | E | Z | Q | O | Q | J | X | O | I | T | T | W | Y |
| S | O | L | U | T | I | O | N | I | F | R | J | M | M | C |
| R | P | V | A | A | Q | N | T | Y | O | I | F | O | U | X |
| E | R | I | W | J | L | S | B | L | I | S | T | E | N | E |
| N | Z | N | S | P | E | Y | E | C | O | N | T | A | C | T |
| W | M | Q | J | U | F | M | P | M | Y | F | I | J | B | C |
| O | Z | I | Q | Y | O | N | A | L | P | W | Y | A | U | S |
| E | D | K | T | T | O | J | T | N | X | A | A | Q | L | X |
| K | S | P | I | S | J | U | I | O | B | G | T | B | V | N |
| A | I | O | T | X | C | A | E | D | I | K | S | H | U | G |
| T | N | X | T | K | V | J | N | O | S | N | Z | Z | Y | G |
| Q | G | I | B | I | S | N | T | V | Y | B | Y | E | W | W |
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