Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| C | D | O | N | T | P | A | N | I | C | E | J | V | U | T |
| R | O | I | L | U | R | Z | J | Y | Y | E | T | X | N | V |
| D | N | N | E | L | T | Q | S | D | H | U | L | E | M | P |
| M | T | O | T | N | G | C | B | M | N | T | I | I | P | I |
| T | A | L | J | R | O | D | A | J | B | T | A | P | M | H |
| Y | S | Q | A | O | O | I | A | T | A | G | O | P | I | S |
| U | S | F | R | P | Q | L | T | P | N | F | J | D | M | R |
| U | U | W | O | M | I | K | E | S | O | O | B | M | Z | E |
| G | M | C | K | S | J | B | M | M | E | N | C | I | E | N |
| B | E | O | T | V | B | R | I | L | O | U | M | E | G | W |
| X | C | E | H | M | P | D | U | Q | V | T | Q | Q | Y | O |
| A | N | Q | D | K | N | K | T | L | Q | J | I | K | Y | E |
| G | I | A | Y | N | J | N | O | I | T | U | L | O | S | K |
| H | Q | K | B | P | B | X | D | J | Q | Q | M | Z | N | A |
| A | C | Z | G | B | I | W | V | S | E | K | C | F | F | T |
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