Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| L | N | U | H | J | Q | X | V | X | F | W | R | O | B | K |
| A | N | T | I | C | I | N | A | P | T | N | O | D | K | Q |
| N | D | O | A | S | K | Q | U | E | S | T | I | O | N | C |
| M | E | S | I | K | T | N | X | N | M | C | I | N | V | N |
| R | N | H | Y | T | E | N | O | J | I | R | M | T | M | F |
| Z | O | I | E | A | O | O | E | W | L | V | P | A | P | V |
| I | I | V | Y | G | G | M | W | I | E | J | Q | S | E | D |
| J | T | V | E | U | P | R | E | N | T | M | I | S | Z | M |
| H | U | I | C | G | W | M | P | L | E | A | P | U | P | L |
| J | L | R | O | N | P | J | R | I | O | R | P | M | L | I |
| P | O | Q | N | A | H | K | Z | S | G | R | S | E | F | G |
| F | S | J | T | O | P | B | E | T | B | H | T | H | B | U |
| I | C | H | A | C | U | A | L | E | P | O | U | N | I | A |
| O | Y | W | C | Y | F | T | S | N | P | P | K | E | O | P |
| R | K | N | T | K | W | D | J | R | S | W | X | F | V | C |
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