Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| L | O | Y | Y | J | V | M | A | S | C | K | D | A | F | C |
| M | O | T | K | D | O | N | T | P | A | N | I | C | O | A |
| A | Q | N | L | K | H | F | W | H | C | I | V | N | L | S |
| A | G | Q | R | L | E | C | W | Q | J | N | T | O | Q | K |
| K | N | H | Y | C | E | H | J | Z | D | R | Q | Z | V | Q |
| Q | E | M | U | S | S | A | T | N | O | D | T | L | Y | U |
| S | M | Y | U | Q | H | T | H | L | I | S | T | E | N | E |
| W | P | U | E | M | T | N | E | I | T | A | P | E | B | S |
| F | A | H | D | C | O | M | J | I | N | T | J | S | X | T |
| G | T | A | K | E | O | W | N | E | R | S | H | I | P | I |
| C | H | Q | T | T | Y | N | U | A | M | A | M | M | I | O |
| U | Y | W | I | I | Y | G | T | I | T | J | I | B | Q | N |
| Y | Q | O | M | W | K | D | L | A | H | Q | F | U | E | B |
| I | N | Y | N | C | D | E | S | P | C | C | W | S | H | V |
| O | H | Y | K | K | Z | S | O | L | U | T | I | O | N | T |
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