Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| O | F | O | Z | P | G | N | U | N | V | T | D | Z | C | C |
| B | Y | R | N | K | E | M | U | S | S | A | T | N | O | D |
| K | T | H | C | E | F | C | L | W | N | H | D | N | A | O |
| M | W | R | T | T | T | R | H | B | N | E | T | P | N | N |
| N | A | F | C | A | H | S | J | W | W | R | E | O | S | T |
| O | G | F | A | H | P | L | I | F | O | C | I | M | C | P |
| I | A | W | T | O | J | M | G | L | W | T | X | A | H | A |
| T | N | E | I | T | A | P | E | B | S | S | T | B | Q | N |
| U | B | K | U | R | P | M | M | E | L | N | G | X | U | I |
| L | Q | S | Y | I | O | O | U | Y | O | Y | E | K | E | C |
| O | O | U | C | T | D | Q | L | C | J | E | L | C | U | K |
| S | U | Z | I | G | K | Q | E | P | V | T | I | F | V | R |
| I | G | O | R | S | S | Y | Q | Q | G | Q | M | I | R | Q |
| W | N | T | A | K | E | O | W | N | E | R | S | H | I | P |
| P | F | T | I | V | M | G | R | O | P | F | N | N | Q | E |
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