Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| D | O | N | T | P | A | N | I | C | S | I | N | O | A | C |
| M | M | H | V | A | E | M | U | S | S | A | T | N | O | D |
| T | C | V | D | F | V | Y | O | Y | M | H | P | N | L | C |
| A | Z | S | Z | R | Z | Y | C | M | Z | I | T | Z | J | Z |
| K | S | O | L | U | T | I | O | N | H | R | L | G | N | R |
| E | B | K | C | W | V | P | Q | J | O | T | H | E | I | X |
| O | Y | I | Q | F | I | X | L | L | I | S | T | E | N | F |
| W | W | E | I | U | D | B | E | P | A | T | I | E | N | T |
| N | M | S | C | E | E | M | E | M | C | H | H | Z | Z | M |
| E | T | B | C | O | O | S | B | I | P | L | B | W | P | W |
| R | O | A | L | T | N | M | T | D | D | A | C | A | B | R |
| S | G | W | I | J | N | T | T | I | U | E | T | Q | P | J |
| H | B | O | S | U | M | T | A | Y | O | J | W | H | F | S |
| I | N | J | W | K | C | Q | W | C | X | N | Z | J | Y | O |
| P | E | E | A | T | K | H | I | T | T | Q | D | K | U | F |
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