Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| B | S | P | T | O | C | H | G | I | B | Z | T | J | K | C |
| A | L | N | A | V | E | M | U | S | S | A | T | N | O | D |
| S | Q | O | K | T | Z | Y | Z | R | B | D | D | N | G | O |
| K | Q | I | E | B | O | W | E | Y | T | O | T | H | Y | N |
| Q | L | T | O | J | R | X | X | C | X | R | P | Z | U | T |
| U | N | U | W | M | G | K | E | N | O | O | G | C | K | P |
| E | Q | L | N | R | L | L | B | L | O | N | V | X | Q | A |
| S | S | O | E | E | I | C | E | M | P | A | T | H | Y | N |
| T | B | S | R | M | R | M | P | T | H | U | R | A | S | I |
| I | W | H | S | U | O | N | A | T | A | U | W | F | C | C |
| O | S | Y | H | T | R | Z | T | W | C | B | X | K | B | T |
| N | Z | X | I | O | Y | N | I | M | S | Y | U | Y | Q | I |
| S | F | O | P | Q | M | F | E | N | E | T | S | I | L | F |
| F | N | T | U | G | R | M | N | Y | F | Z | M | N | S | H |
| W | F | Z | P | R | G | F | T | I | N | R | D | E | V | G |
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