Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| A | W | S | K | T | N | G | T | X | A | C | Q | Y | R | M |
| U | Y | S | U | E | R | W | N | O | I | E | I | Q | N | A |
| W | T | H | T | W | H | J | E | F | H | Z | R | O | M | S |
| U | N | U | T | W | R | Z | I | M | Y | V | I | T | O | Y |
| Z | C | E | X | A | W | N | T | W | R | T | N | L | N | D |
| C | E | I | T | A | P | I | A | N | O | X | U | O | A | T |
| I | M | T | P | S | M | M | P | M | N | T | I | D | C | S |
| N | U | F | I | D | I | R | E | L | I | T | P | A | F | H |
| A | S | M | C | E | V | L | B | O | S | U | T | B | J | T |
| P | S | M | V | P | O | E | N | E | Y | N | M | A | T | R |
| T | A | L | Q | R | V | E | U | V | O | D | E | D | W | K |
| N | T | O | T | G | X | Q | S | C | V | O | L | E | O | T |
| O | N | N | P | P | K | A | E | J | U | F | I | W | G | I |
| D | O | I | R | S | R | Y | H | Z | J | B | M | F | T | I |
| C | D | T | A | K | E | O | W | N | E | R | S | H | I | P |
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