Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| C | Y | B | T | I | O | D | A | M | U | O | H | O | L | G |
| D | O | N | T | A | S | S | U | M | E | I | N | M | R | W |
| O | W | N | M | I | X | N | R | Y | N | E | V | F | T | J |
| N | U | L | T | U | T | W | E | U | T | C | U | A | N | X |
| T | Z | C | J | R | E | C | Q | S | D | F | K | S | L | G |
| P | H | Y | H | S | O | M | I | K | Y | E | X | K | E | J |
| A | J | A | V | N | T | L | N | B | O | L | K | Q | W | Q |
| N | Y | H | T | A | P | M | E | W | J | H | I | U | G | F |
| I | K | A | U | L | W | P | N | M | L | C | N | E | G | N |
| C | C | P | M | U | A | E | U | J | O | B | D | S | D | Y |
| T | H | F | M | T | R | D | Z | S | H | T | C | T | Q | L |
| O | S | R | I | S | M | I | L | E | Y | Q | I | I | U | A |
| M | T | E | H | K | L | S | V | V | A | M | Z | O | P | D |
| L | N | I | U | D | L | I | W | K | O | E | Z | N | N | G |
| T | P | R | Q | D | Y | N | O | I | T | U | L | O | S | Z |
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