Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| G | D | O | N | T | P | A | N | I | C | S | T | C | N | T |
| E | N | A | U | H | J | D | G | H | P | T | Y | O | N | T |
| F | P | O | A | B | U | P | K | V | A | H | I | E | C | D |
| R | W | W | I | C | K | W | Z | F | T | T | I | A | K | B |
| V | J | G | T | T | D | F | R | A | S | T | T | R | Y | N |
| L | X | H | A | C | O | Q | P | E | A | N | O | X | E | W |
| S | E | K | E | G | R | M | U | P | O | Y | R | H | N | T |
| C | H | I | Q | R | E | Q | E | C | W | W | U | O | S | P |
| V | X | L | V | Y | K | B | E | L | I | S | T | E | N | F |
| E | L | I | M | S | P | Y | D | E | O | Y | J | E | M | P |
| F | X | T | A | K | E | O | W | N | E | R | S | H | I | P |
| N | E | X | L | V | B | L | M | V | D | T | T | O | U | W |
| W | W | W | B | K | F | L | I | F | M | J | D | N | W | W |
| F | Z | W | G | G | E | M | U | S | S | A | T | N | O | D |
| Q | T | L | N | O | I | T | U | L | O | S | D | M | B | C |
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