Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| R | U | W | W | R | C | K | W | M | G | J | P | N | W | J |
| V | U | S | M | M | Y | J | V | T | L | Y | L | W | N | L |
| M | U | T | C | A | T | N | O | C | E | Y | E | O | K | I |
| V | E | N | O | K | W | X | G | M | M | M | I | S | H | S |
| E | N | L | S | I | D | F | P | N | L | T | Z | L | M | T |
| C | A | W | I | P | J | A | Q | B | O | Q | J | A | I | E |
| I | C | X | S | M | T | B | M | M | N | D | I | H | H | N |
| N | S | P | I | H | S | R | E | N | W | O | E | K | A | T |
| A | F | N | Y | R | V | L | Z | P | B | G | Z | U | E | N |
| P | Q | C | N | P | O | Y | V | C | A | Y | A | E | T | S |
| T | U | X | Q | R | F | H | G | R | J | T | X | V | L | L |
| N | O | I | T | S | E | U | Q | K | S | A | I | D | Q | X |
| O | T | N | Y | W | V | Q | W | Q | L | S | I | E | E | H |
| D | O | N | T | A | S | S | U | M | E | F | S | N | N | J |
| C | F | B | N | O | I | T | U | L | O | S | H | F | S | T |
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