Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| C | J | N | B | M | K | T | P | O | P | Q | E | U | O | T |
| D | O | N | T | A | S | S | U | M | E | W | N | S | N | I |
| O | P | N | H | F | T | M | O | F | J | E | Z | E | X | K |
| N | Y | I | T | B | V | I | H | L | T | P | I | F | J | B |
| T | X | F | H | R | P | L | U | S | U | T | J | D | C | C |
| P | P | Y | G | S | O | E | I | W | A | T | P | Y | M | D |
| A | H | V | H | X | R | L | M | P | F | G | I | W | P | Z |
| N | B | C | Q | T | I | E | E | V | F | Y | P | O | I | A |
| I | A | R | U | D | A | B | N | M | F | F | M | W | N | E |
| C | W | E | T | W | P | P | M | W | O | I | N | J | T | O |
| J | C | Y | N | Y | P | P | M | Y | O | T | U | W | G | Q |
| K | T | C | A | T | N | O | C | E | Y | E | I | C | V | U |
| L | U | O | B | H | G | M | W | N | K | A | K | O | A | I |
| W | Y | N | O | I | T | S | E | U | Q | K | S | A | N | T |
| P | F | H | C | U | S | Q | J | N | M | H | V | X | T | W |
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