Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| C | T | U | C | I | N | A | P | T | N | O | D | T | T | T |
| E | O | A | S | K | Q | U | E | S | T | I | O | N | X | T |
| M | Y | N | K | D | H | J | Q | R | N | N | N | G | O | K |
| P | J | E | T | E | N | J | S | N | U | O | T | Y | W | K |
| A | K | L | C | R | O | H | F | E | R | I | A | C | J | P |
| T | A | P | U | O | O | W | A | F | B | T | S | U | E | E |
| H | C | R | K | R | N | L | N | B | A | U | S | Q | L | Y |
| Y | U | L | N | Q | I | T | E | E | R | L | U | I | A | O |
| H | D | C | E | S | D | P | A | M | R | O | M | W | J | Z |
| F | J | F | T | I | A | S | C | C | O | S | E | V | Q | X |
| P | N | E | X | T | P | C | Q | P | T | T | H | G | M | K |
| V | N | K | I | L | S | M | G | U | C | R | I | I | D | G |
| U | E | E | A | R | D | J | P | P | Z | U | K | O | P | Q |
| K | N | Z | Y | Z | X | X | K | J | Z | J | P | W | N | P |
| T | W | L | N | G | J | G | Q | Y | S | F | X | D | G | G |
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