Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| V | E | C | B | U | C | P | X | M | D | X | T | N | N | T |
| N | N | Z | G | M | T | D | Q | O | Q | L | U | O | N | T |
| O | A | O | Z | Q | H | G | B | X | M | I | I | E | C | T |
| I | Q | G | I | O | U | J | P | C | I | T | I | A | N | H |
| T | H | O | U | T | O | Z | U | R | S | T | T | E | R | F |
| U | W | E | R | T | O | F | V | E | A | N | T | D | R | F |
| L | K | A | T | I | S | M | U | P | O | S | E | G | V | P |
| O | X | N | L | Y | G | Q | E | C | I | Z | L | D | Z | N |
| S | X | Z | A | P | K | B | E | L | K | S | I | Y | G | M |
| K | P | X | P | S | L | Y | N | Q | O | D | M | O | L | U |
| T | Y | T | A | K | E | O | W | N | E | R | S | H | I | P |
| W | R | Z | G | W | X | G | O | Y | H | V | T | H | F | R |
| O | Y | H | T | A | P | M | E | K | N | B | N | N | K | X |
| Y | A | I | R | P | E | M | U | S | S | A | T | N | O | D |
| P | Q | C | I | N | A | P | T | N | O | D | W | P | P | C |
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