Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| D | C | T | W | J | A | B | T | L | W | P | D | S | T | E |
| N | N | F | U | N | T | B | N | M | N | H | N | A | G | X |
| N | Z | O | C | Q | I | I | E | J | N | B | O | S | I | B |
| Q | G | B | I | I | L | P | I | X | Y | G | I | S | O | I |
| C | N | P | M | T | N | U | T | J | B | I | T | M | P | K |
| T | V | O | S | T | O | A | A | W | S | N | U | I | E | Z |
| R | C | N | I | S | Q | M | P | L | E | R | L | L | M | L |
| F | P | A | V | T | K | U | E | T | I | Z | O | E | U | R |
| I | J | D | T | N | S | M | B | L | N | Z | S | F | S | I |
| Q | H | B | F | N | P | E | I | A | O | O | K | N | S | Q |
| B | H | X | X | A | O | S | U | M | L | R | D | U | A | V |
| Y | W | T | T | M | T | C | W | Q | M | A | T | V | T | G |
| E | Y | H | E | E | U | Q | E | R | K | Y | D | N | N | M |
| I | Y | X | N | A | S | G | A | Y | U | S | B | A | O | W |
| P | I | H | S | R | E | N | W | O | E | K | A | T | D | C |
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