Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| C | D | O | N | T | P | A | N | I | C | S | L | M | Q | Q |
| R | O | T | W | N | S | U | H | S | E | L | C | U | T | I |
| F | N | N | A | S | K | Q | U | E | S | T | I | O | N | R |
| D | T | K | T | K | G | J | C | B | E | M | K | T | Y | X |
| C | A | L | I | R | E | Y | E | C | O | N | T | A | C | T |
| M | S | M | B | R | O | O | I | M | S | T | T | I | M | T |
| Z | S | M | I | L | E | L | W | B | P | Q | N | A | J | Y |
| W | U | O | M | M | I | U | E | N | Y | A | S | V | Q | Y |
| X | M | Z | L | S | H | P | O | M | E | K | T | A | A | S |
| H | E | S | T | U | A | G | I | Q | O | R | L | H | L | G |
| I | N | E | F | T | T | D | T | U | X | T | S | Z | Y | N |
| H | N | W | I | W | H | I | G | K | L | D | I | H | H | T |
| X | N | E | G | Z | J | D | O | Z | J | N | M | O | I | Z |
| S | N | E | F | Z | C | V | Y | N | U | L | Y | T | N | P |
| T | G | J | E | N | F | B | R | F | X | M | G | A | I | P |
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