Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| T | W | H | Q | R | Z | J | X | M | B | X | U | K | N | C |
| K | N | D | N | J | E | M | U | S | S | A | T | N | O | D |
| L | F | E | L | E | E | R | O | M | G | B | Q | N | T | O |
| J | A | W | I | M | T | L | P | I | M | P | T | A | Q | N |
| M | G | G | C | T | U | S | W | L | P | R | K | S | W | T |
| J | A | Q | Y | T | A | N | I | E | O | E | P | K | T | P |
| S | P | X | I | K | A | P | D | L | O | Y | M | Q | R | A |
| P | B | O | C | P | E | S | E | W | Y | E | I | U | W | N |
| S | N | L | C | H | U | M | N | B | M | C | Y | E | J | I |
| R | B | R | V | J | O | E | A | P | I | O | J | S | B | C |
| P | W | I | N | T | R | E | A | N | Q | N | H | T | W | W |
| W | Q | R | I | S | A | T | Z | P | W | T | E | I | F | Y |
| P | C | O | H | R | H | I | A | E | D | A | B | O | A | R |
| U | N | I | C | Y | Q | X | Y | E | F | C | N | N | L | S |
| X | P | Y | L | W | B | C | O | L | L | T | W | S | T | X |
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