Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| C | D | O | N | T | P | A | N | I | C | T | G | D | F | T |
| B | O | R | Y | O | N | X | K | J | C | B | U | B | N | P |
| Z | N | N | H | O | A | X | M | A | T | J | L | E | I | E |
| A | T | E | T | U | K | T | T | D | Y | A | I | H | R | M |
| D | A | M | A | R | A | N | H | J | N | T | S | X | T | Z |
| R | S | U | P | J | O | X | K | O | A | R | M | Y | B | O |
| O | S | B | M | C | J | L | I | P | E | A | I | B | A | F |
| P | U | F | E | A | I | T | E | N | G | T | L | O | N | Q |
| F | M | Y | L | S | U | B | W | M | M | D | E | F | X | I |
| K | E | J | T | L | N | O | S | J | O | H | N | O | E | J |
| I | N | E | O | X | E | K | F | K | Z | T | O | M | M | S |
| Y | N | S | J | K | F | M | T | D | K | E | I | N | P | O |
| G | A | S | A | S | K | Q | U | E | S | T | I | O | N | J |
| Q | X | T | R | O | N | W | C | R | Q | Z | G | Y | N | U |
| R | E | W | X | Y | F | V | Q | Z | L | A | L | S | A | J |
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