Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| C | Z | S | W | F | U | L | R | Q | N | P | P | Y | R | J |
| D | O | N | T | A | S | S | U | M | E | I | N | F | V | Z |
| O | A | N | X | X | P | V | R | Y | X | E | L | V | T | E |
| N | L | Q | T | B | O | X | E | Q | T | P | U | A | L | X |
| T | O | M | X | R | O | C | I | S | Q | S | K | S | R | C |
| P | S | B | J | R | O | V | I | S | J | E | U | K | P | T |
| A | C | R | F | N | O | L | X | B | O | M | L | Q | E | X |
| N | Y | H | T | A | P | M | E | W | C | H | E | U | Y | H |
| I | K | A | P | K | Z | P | N | M | J | Y | M | E | Y | S |
| C | C | B | X | D | A | E | K | L | O | R | M | S | Z | N |
| T | C | K | T | T | R | O | V | V | K | T | J | T | D | M |
| R | V | Q | I | S | M | I | L | E | S | N | I | I | G | D |
| H | J | E | H | K | D | G | P | T | L | M | G | O | L | D |
| U | N | I | F | S | O | L | U | T | I | O | N | N | N | B |
| T | P | E | I | G | L | R | N | D | F | E | G | P | I | Q |
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