Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| I | V | E | M | H | Z | N | A | A | Y | M | Z | S | Y | T |
| D | N | L | Z | T | F | M | V | P | R | Y | H | H | N | X |
| F | T | O | Y | C | Q | X | P | Y | R | E | T | E | J | Y |
| Y | R | A | I | U | R | K | T | D | E | A | I | M | N | J |
| Q | C | S | K | T | E | S | B | N | P | T | A | E | F | A |
| D | I | K | U | E | O | Y | X | M | A | H | T | Y | L | V |
| G | N | Q | G | E | O | M | E | P | D | S | A | J | N | U |
| W | A | U | M | X | Q | W | E | C | I | Q | Q | W | J | F |
| I | P | E | N | R | W | B | N | L | O | Z | S | W | X | K |
| V | T | S | M | I | L | E | N | E | O | N | R | D | R | Q |
| J | N | T | V | D | Z | C | A | C | R | R | T | H | O | Y |
| P | O | I | N | O | I | T | U | L | O | S | T | A | R | P |
| M | D | O | N | T | A | S | S | U | M | E | H | N | C | S |
| B | N | N | Z | H | B | H | L | A | R | G | Q | I | O | T |
| U | K | E | O | I | G | O | J | W | A | U | A | Z | P | C |
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