Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| T | J | C | W | X | A | I | T | T | T | S | J | P | Z | C |
| A | N | F | A | L | K | Z | A | Z | Z | M | V | Y | O | T |
| E | R | E | R | I | A | W | K | M | E | L | A | N | N | H |
| Y | I | C | I | S | S | O | E | R | A | L | T | Z | O | J |
| E | P | D | L | T | U | B | O | P | D | R | I | Y | I | U |
| C | A | S | R | E | A | M | W | O | O | B | K | M | T | S |
| O | Y | M | T | N | F | P | N | L | N | R | S | U | S | G |
| N | S | H | R | G | C | T | E | W | T | A | O | D | E | Y |
| T | D | T | G | Z | P | M | R | B | A | N | L | O | U | B |
| A | B | J | N | A | O | Z | S | Y | S | J | U | S | Q | G |
| C | I | E | N | T | A | W | H | T | S | B | T | B | K | S |
| T | Q | I | I | Z | R | J | I | D | U | P | I | H | S | T |
| Z | C | O | R | W | Q | V | P | U | M | P | O | K | A | W |
| A | N | Y | Y | H | T | A | P | M | E | Q | N | F | V | G |
| D | H | M | F | R | K | E | F | R | A | G | F | X | J | V |
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