Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| T | O | O | C | E | C | I | N | A | P | T | N | O | D | C |
| F | N | C | N | E | U | W | N | P | T | H | O | C | O | Z |
| N | P | E | Y | E | C | O | N | T | A | C | T | N | N | X |
| G | U | I | I | S | T | M | W | Q | L | F | T | N | T | I |
| C | M | K | H | T | G | S | F | R | D | R | W | O | A | S |
| E | L | I | M | S | A | Z | I | W | O | Y | M | I | S | S |
| G | T | M | R | I | R | P | Q | L | C | H | G | T | S | U |
| I | D | U | J | D | A | E | E | Z | Q | T | X | S | U | B |
| S | S | B | G | F | C | M | N | B | T | A | T | E | M | N |
| Z | X | I | U | Q | O | F | S | W | J | P | J | U | E | K |
| D | L | A | I | T | I | Y | I | C | O | M | L | Q | R | O |
| F | S | X | I | Z | A | R | A | H | G | E | R | K | T | G |
| O | G | O | G | I | J | S | P | V | F | T | K | S | C | Q |
| L | N | S | X | Q | Q | Q | H | L | R | K | O | A | H | W |
| G | K | Z | P | A | S | O | L | U | T | I | O | N | T | X |
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