Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| O | T | A | K | E | O | W | N | E | R | S | H | I | P | C |
| A | N | B | S | O | L | U | T | I | O | N | F | P | S | H |
| I | N | O | M | K | Q | Y | A | T | X | B | F | Y | L | Z |
| J | U | H | I | K | Q | D | O | N | T | P | A | N | I | C |
| L | T | W | L | T | O | U | N | M | O | M | U | Y | C | A |
| F | D | Z | E | N | O | G | E | Q | Y | R | P | L | E | R |
| V | G | C | D | G | N | M | Y | S | Q | H | V | N | M | S |
| T | N | E | I | T | A | P | E | B | T | Z | G | X | U | K |
| C | L | S | V | L | F | M | C | L | M | I | E | A | S | Q |
| O | V | F | N | R | P | C | O | I | O | B | O | X | S | H |
| E | U | P | V | A | G | B | N | S | K | R | B | N | A | Y |
| R | N | S | T | U | M | N | T | T | A | R | T | L | T | O |
| G | K | H | S | D | D | N | A | E | G | G | Z | N | N | U |
| D | Y | S | X | M | O | V | C | N | R | B | C | F | O | V |
| Q | A | K | F | S | S | P | T | P | W | H | V | D | D | C |
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