Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| J | T | A | T | I | E | R | T | H | X | M | Z | E | Z | Q |
| B | N | Y | H | J | C | A | N | T | L | Y | U | J | Y | Y |
| U | V | O | X | M | D | Y | E | L | U | N | D | P | H | Z |
| Y | Q | P | I | P | N | L | I | U | O | N | P | H | R | Z |
| H | W | N | Q | T | Y | M | T | K | M | Z | S | N | O | T |
| O | I | O | Y | T | O | C | A | E | O | D | E | M | A | C |
| Z | S | I | U | C | J | M | P | P | G | S | E | W | F | I |
| B | O | T | S | A | M | G | E | M | P | A | T | H | Y | N |
| K | L | S | B | T | T | T | B | L | I | S | T | E | N | A |
| Z | U | E | K | N | E | Z | R | L | O | D | R | A | T | P |
| W | T | U | C | O | M | L | H | L | K | R | L | I | K | T |
| U | I | Q | V | C | Q | V | I | I | K | C | T | C | J | N |
| K | O | K | N | E | H | F | A | M | Q | Q | G | N | D | O |
| E | N | S | L | Y | E | M | U | S | S | A | T | N | O | D |
| G | T | A | K | E | O | W | N | E | R | S | H | I | P | C |
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