Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| C | T | A | K | E | O | W | N | E | R | S | H | I | P | D |
| A | O | O | S | C | Y | H | J | Q | F | V | A | P | G | O |
| F | O | N | U | K | H | E | M | P | A | T | H | Y | D | N |
| Y | V | S | T | C | Q | E | C | D | M | T | F | N | B | T |
| L | Z | Y | D | R | D | U | X | O | A | Q | G | W | R | P |
| X | C | K | W | U | O | E | E | L | N | A | J | H | Y | A |
| S | M | S | Y | B | N | L | B | S | X | T | G | D | B | N |
| S | G | O | R | H | T | I | E | V | T | Q | A | T | B | I |
| A | N | L | E | M | A | S | P | M | I | I | U | C | U | C |
| K | M | U | E | D | S | T | A | C | O | D | O | W | T | T |
| P | S | T | M | L | S | E | T | E | V | T | W | N | R | Z |
| N | M | I | U | B | U | N | I | Z | O | D | I | L | Z | B |
| B | I | O | T | C | M | D | E | M | J | W | O | O | D | C |
| T | L | N | K | I | E | F | N | M | G | C | N | C | N | Y |
| D | E | Y | B | G | J | B | T | K | Q | T | A | E | E | B |
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