Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| C | D | D | E | Y | F | F | T | A | R | Q | U | P | M | U |
| F | O | B | R | H | V | N | N | G | P | N | V | A | Y | G |
| P | N | N | U | L | I | E | E | I | P | T | E | H | K | F |
| I | T | W | T | Y | C | T | I | O | G | D | T | I | I | A |
| H | A | H | V | R | J | S | T | E | E | A | C | T | N | C |
| S | S | C | Z | F | O | I | A | Z | P | W | G | B | O | W |
| R | S | M | D | V | X | L | P | M | C | M | B | Q | I | R |
| E | U | J | I | V | O | E | E | T | R | G | R | S | T | V |
| N | M | J | I | L | F | N | B | M | V | B | H | D | U | K |
| W | E | N | A | H | E | W | H | V | O | V | A | R | L | M |
| O | T | B | A | L | C | Y | Q | C | C | T | X | U | O | T |
| E | Y | E | C | O | N | T | A | C | T | K | I | I | S | V |
| K | G | D | O | N | T | P | A | N | I | C | H | O | B | O |
| A | S | K | Q | U | E | S | T | I | O | N | F | X | N | Q |
| T | L | J | W | G | Z | D | X | S | P | F | B | H | O | N |
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