Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| C | D | O | N | T | P | A | N | I | C | R | E | F | P | O |
| U | O | V | N | T | C | O | Y | Y | C | Z | Y | B | I | P |
| P | N | N | C | O | Q | A | L | N | P | B | G | Z | H | B |
| A | T | Q | T | J | I | V | T | F | E | L | I | M | S | T |
| Z | A | L | B | R | G | T | H | N | E | S | I | Z | R | Y |
| C | S | N | U | L | O | D | S | N | O | Z | P | L | E | D |
| F | S | S | P | W | T | L | B | E | T | C | C | C | N | N |
| V | U | A | A | I | I | K | E | J | U | B | E | O | W | O |
| K | M | B | W | S | B | M | P | M | H | Q | T | Y | O | I |
| L | E | V | T | B | P | H | A | A | O | C | K | I | E | T |
| C | M | E | O | A | I | K | T | U | X | T | Z | S | K | U |
| Y | N | U | T | M | I | M | I | P | W | E | I | D | A | L |
| I | G | H | S | Q | S | K | E | X | X | C | K | O | T | O |
| T | Y | M | S | W | Z | Y | N | V | X | Q | E | T | N | S |
| O | F | X | K | A | E | C | T | X | P | Q | E | J | Z | C |
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