Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| M | E | Z | T | U | N | S | P | U | W | V | D | P | C | G |
| W | N | G | C | P | F | R | F | R | P | X | I | R | N | O |
| B | O | Q | A | U | D | T | B | Y | K | H | D | O | F | Z |
| H | I | V | T | S | A | M | D | S | S | M | I | L | E | N |
| L | T | U | N | B | M | P | P | R | Z | T | B | E | D | T |
| Q | S | H | O | T | B | P | E | N | O | E | K | O | C | E |
| P | E | J | C | T | T | N | N | M | L | X | N | W | N | B |
| Q | U | M | E | F | W | B | E | P | A | T | I | E | N | T |
| W | Q | Z | Y | O | T | L | G | M | P | Q | D | X | O | Q |
| K | K | W | E | T | O | U | I | A | P | C | X | Y | R | I |
| S | S | K | O | R | U | M | N | S | P | A | B | D | V | C |
| X | A | A | T | J | Q | I | C | C | T | H | T | F | S | S |
| T | T | N | O | N | C | Z | W | V | L | E | K | H | F | Q |
| D | O | N | T | A | S | S | U | M | E | T | N | S | Y | S |
| C | L | N | O | I | T | U | L | O | S | D | C | J | E | C |
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