Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| L | F | D | E | Z | T | W | S | X | S | N | Z | K | J | X |
| M | M | B | R | T | U | X | U | P | T | H | B | C | N | E |
| H | J | S | B | M | P | E | U | O | A | U | V | O | N | A |
| J | U | A | N | C | M | Y | O | L | K | Y | I | W | O | U |
| T | C | A | T | N | O | C | E | Y | E | T | G | S | I | X |
| G | E | M | P | A | T | H | Y | C | O | N | D | O | T | O |
| E | M | P | N | G | M | U | B | M | W | N | O | L | S | M |
| I | U | C | I | I | F | H | E | Q | N | A | N | U | E | H |
| L | S | E | E | G | F | L | P | A | E | A | T | T | U | L |
| J | S | U | V | R | O | I | A | O | R | C | P | I | Q | V |
| I | A | J | C | R | B | S | T | M | S | G | A | O | K | D |
| T | T | I | T | C | S | T | I | T | H | M | N | N | S | I |
| T | N | N | U | Y | S | E | E | W | I | R | I | N | A | Q |
| V | O | F | F | I | T | N | N | I | P | G | C | L | M | H |
| C | D | O | V | P | L | C | T | I | V | V | F | Y | E | N |
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