Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| Y | N | C | I | N | A | P | T | N | O | D | D | U | P | M |
| P | D | A | S | K | Q | U | E | S | T | I | O | N | N | N |
| Q | H | E | D | J | W | S | E | B | A | J | B | O | D | F |
| D | G | B | M | M | D | L | M | M | K | S | I | X | F | A |
| T | C | A | T | N | O | C | E | Y | E | T | Y | G | F | O |
| S | E | M | P | A | T | H | Y | F | O | N | M | H | W | A |
| O | M | R | E | Z | E | N | B | M | W | Y | H | B | E | B |
| L | U | T | B | M | E | Y | E | U | N | W | U | L | T | Q |
| U | S | F | M | F | E | L | P | T | E | Z | I | P | D | E |
| T | S | V | E | F | O | I | A | E | R | M | U | G | Y | G |
| I | A | M | S | R | M | S | T | N | S | W | Z | Y | F | H |
| O | T | P | T | X | G | T | I | X | H | G | F | N | Y | K |
| N | N | N | D | C | K | E | E | X | I | W | Q | I | E | I |
| C | O | K | S | A | H | N | N | E | P | F | K | W | F | Z |
| C | D | R | M | Q | D | E | T | Y | T | P | T | K | D | M |
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