Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| H | O | V | O | A | F | V | E | D | H | U | G | F | W | O |
| W | N | G | K | O | U | Q | U | A | S | X | K | G | O | T |
| O | P | O | M | N | O | I | T | S | E | U | Q | K | S | A |
| N | H | G | I | N | K | J | I | Y | Z | Y | Y | D | E | K |
| S | T | E | T | T | T | C | A | T | N | O | C | E | Y | E |
| U | R | R | F | N | O | F | Y | H | T | A | P | M | E | O |
| V | U | U | W | P | O | M | E | B | A | I | I | F | M | W |
| Q | U | N | F | P | A | I | E | K | C | S | T | J | U | N |
| G | R | M | E | K | M | P | T | L | E | L | I | M | S | E |
| X | R | N | Y | H | A | H | I | U | O | V | H | H | S | R |
| P | T | Z | O | T | O | S | Y | S | L | R | F | G | A | S |
| Z | B | W | I | Z | T | J | K | M | G | O | T | E | T | H |
| J | B | E | P | E | I | B | J | N | E | N | S | N | N | I |
| E | N | I | N | E | Y | K | X | S | H | W | P | X | O | P |
| T | D | C | M | F | C | I | N | A | P | T | N | O | D | C |
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