Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| T | M | A | I | C | D | G | S | W | E | H | U | L | J | A |
| I | N | V | A | I | N | A | H | N | S | L | K | S | N | D |
| M | T | E | N | Q | O | Y | O | N | I | R | I | O | U | T |
| B | J | M | I | A | F | I | G | A | G | U | I | M | N | A |
| X | M | C | Y | T | T | L | X | Q | J | T | J | F | S | K |
| K | E | J | J | U | A | L | V | P | O | W | N | K | Q | E |
| A | M | Q | L | Y | B | P | L | M | C | L | Q | T | Y | O |
| O | U | O | V | M | D | Q | E | I | F | U | M | E | L | W |
| O | S | X | J | W | Q | L | N | B | E | M | C | M | Q | N |
| B | S | U | F | W | O | A | I | S | T | O | E | P | F | E |
| U | A | E | R | R | P | B | T | S | N | P | P | A | O | R |
| L | T | M | T | T | M | I | L | T | T | Z | J | T | P | S |
| S | N | N | N | A | O | R | A | K | I | E | Y | H | L | H |
| C | O | O | D | N | S | C | F | C | M | Y | N | Y | U | I |
| C | D | Z | U | M | T | E | H | U | E | O | V | Y | W | P |
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