Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| F | Y | H | Z | X | N | F | W | I | C | W | Z | H | O | X |
| S | N | C | L | B | Z | S | R | U | R | A | R | L | U | V |
| P | M | O | Y | I | E | N | E | I | T | B | K | B | G | W |
| I | A | R | I | M | L | D | O | C | K | N | U | B | N | L |
| H | I | X | D | T | X | N | A | I | O | E | Z | V | W | F |
| S | M | I | L | E | O | T | C | I | T | A | J | M | E | V |
| R | P | L | B | D | N | M | T | B | U | U | H | T | M | N |
| E | N | D | C | O | R | S | E | P | P | U | L | G | U | Y |
| N | M | V | C | O | E | P | M | L | N | W | M | O | S | D |
| W | W | E | B | U | A | L | P | I | O | U | K | P | S | M |
| O | Y | L | Q | T | A | F | A | S | I | R | C | J | A | L |
| E | J | K | I | I | Y | V | T | T | C | G | T | F | T | Q |
| K | S | E | R | O | G | V | H | E | Z | B | Z | N | N | N |
| A | N | D | Z | X | G | B | Y | N | X | R | S | R | O | T |
| T | W | Z | D | M | C | I | N | A | P | T | N | O | D | C |
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