Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| D | F | R | F | Z | T | E | T | B | A | V | R | H | X | C |
| E | P | G | N | J | E | M | U | S | S | A | T | N | O | D |
| U | T | E | R | E | S | Y | S | H | V | B | C | N | S | O |
| E | K | A | L | D | T | O | E | B | X | Q | T | P | E | N |
| Z | G | S | K | S | C | S | L | C | Y | R | I | M | K | T |
| I | T | K | X | E | L | X | I | C | O | I | H | S | L | P |
| A | W | Q | N | Q | O | B | I | L | P | N | W | Q | C | A |
| Y | Y | U | L | O | W | W | E | M | P | A | T | H | Y | N |
| R | R | E | W | Z | I | M | N | P | D | F | A | A | I | I |
| W | V | S | B | F | O | T | H | E | A | R | R | E | C | C |
| S | N | T | M | T | V | H | U | T | R | T | D | J | P | T |
| N | L | I | I | I | I | C | O | L | B | S | I | F | E | H |
| A | L | O | O | T | L | C | X | Q | O | L | H | E | H | R |
| A | N | N | M | C | F | E | K | M | K | S | L | I | N | D |
| N | S | Q | B | K | L | Z | J | V | K | B | J | R | P | T |
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