Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| Y | Y | P | V | X | Q | R | X | W | T | O | Z | Q | L | T |
| L | N | H | J | V | L | D | N | R | L | I | T | A | N | P |
| Q | Y | O | T | N | O | I | T | U | L | O | S | E | I | X |
| B | G | H | I | A | I | U | R | C | Y | K | I | H | T | V |
| Y | R | J | Z | T | P | D | T | X | Q | T | S | Z | E | T |
| F | S | D | K | N | O | M | T | U | A | R | B | Z | C | C |
| Q | C | M | O | O | D | M | E | P | E | Y | I | A | M | I |
| F | D | E | L | I | M | S | E | N | N | B | T | W | S | N |
| X | B | T | E | F | T | B | W | L | F | N | O | P | J | A |
| W | O | I | T | I | N | O | I | P | O | F | U | Z | N | P |
| D | D | D | O | P | E | S | N | C | G | R | D | O | F | T |
| M | C | N | W | K | T | B | E | G | Y | M | T | A | P | N |
| B | F | Y | A | E | K | Y | T | Z | I | L | I | N | G | O |
| E | U | T | N | I | E | M | U | S | S | A | T | N | O | D |
| K | C | V | E | W | O | H | Q | B | N | V | Y | U | Y | C |
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