Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| C | Y | G | D | O | N | T | P | A | N | I | C | J | L | E |
| D | O | N | T | A | S | S | U | M | E | A | N | T | Y | H |
| T | X | N | I | F | T | M | E | P | I | O | N | H | L | D |
| A | X | B | T | X | Z | I | P | K | P | V | T | S | N | S |
| K | S | G | P | R | C | L | O | Z | M | A | W | T | B | O |
| E | H | K | H | F | O | E | G | U | P | D | W | Z | D | L |
| O | Y | K | Q | R | F | L | R | M | S | A | K | Q | R | U |
| W | E | E | H | U | I | B | E | P | A | T | I | E | N | T |
| N | P | D | C | S | E | D | L | M | U | N | I | Q | Y | I |
| E | Q | B | T | O | D | S | E | I | O | K | A | X | A | O |
| R | G | E | O | F | N | V | T | Y | E | T | Y | F | Z | N |
| S | N | W | N | Y | H | T | P | I | C | B | I | G | T | N |
| H | W | D | Z | F | C | E | A | X | O | X | J | O | T | G |
| I | M | I | E | C | Q | K | S | C | P | N | K | A | N | H |
| P | X | E | D | J | G | Y | Y | B | T | Q | T | Z | Z | G |
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