Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| V | H | A | J | P | Z | E | P | I | D | P | Y | R | Y | B |
| O | N | I | S | F | T | Y | Z | D | C | X | L | F | V | T |
| I | E | O | N | O | I | T | S | E | U | Q | K | S | A | D |
| B | P | I | I | Z | Q | O | M | S | U | S | D | K | D | E |
| O | D | J | F | T | L | V | I | N | C | W | E | H | C | R |
| W | U | I | J | U | O | F | L | D | Y | O | O | E | E | A |
| I | Z | X | T | B | N | M | E | B | W | W | W | Y | M | B |
| M | C | I | V | R | W | B | E | N | J | X | E | X | U | J |
| O | O | E | K | O | T | P | E | L | H | C | M | Y | S | I |
| N | W | E | B | P | A | R | I | R | O | E | P | K | S | I |
| K | Q | E | K | T | S | S | H | N | R | R | A | I | A | S |
| K | E | R | I | H | T | N | T | R | P | I | T | M | T | B |
| D | K | E | I | E | N | A | I | O | L | F | H | N | N | A |
| D | N | P | N | T | C | J | W | M | K | M | Y | S | O | J |
| T | B | B | Y | T | C | I | N | A | P | T | N | O | D | C |
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