Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| A | L | V | P | A | E | P | T | N | G | H | V | P | E | C |
| U | N | W | C | N | Y | G | N | B | P | D | F | L | Y | L |
| M | D | O | U | O | Y | L | E | A | I | B | I | N | K | I |
| H | K | I | I | U | Y | X | I | N | H | M | O | S | B | L |
| H | A | Q | A | T | B | L | T | E | S | W | E | O | S | U |
| B | O | X | S | I | O | Z | A | T | R | X | K | E | E | N |
| S | E | B | K | J | F | M | P | S | E | Q | J | Y | M | O |
| M | N | T | Q | W | L | P | E | I | N | B | E | C | U | I |
| P | L | P | U | E | X | M | B | L | W | C | P | V | S | T |
| P | R | R | E | W | P | F | F | E | O | N | I | E | S | U |
| O | L | S | S | A | U | O | R | N | E | R | E | O | A | L |
| P | Z | W | T | F | V | N | T | X | K | K | T | J | T | O |
| Z | C | H | I | H | D | A | Y | Y | A | X | P | N | N | S |
| C | Y | R | O | D | C | Y | X | P | T | J | D | A | O | O |
| V | A | P | N | T | C | I | N | A | P | T | N | O | D | C |
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