Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| W | B | M | D | Z | F | K | T | U | Z | Y | M | F | Q | P |
| S | N | A | H | R | W | B | N | N | M | Y | D | B | Y | P |
| I | S | O | D | S | L | B | E | B | N | Z | B | H | C | Y |
| J | N | D | I | N | V | J | I | M | T | T | T | D | N | A |
| T | N | O | M | T | S | P | T | C | I | A | X | E | J | L |
| S | C | K | I | L | O | N | A | V | P | S | T | X | E | A |
| O | Y | A | D | T | U | M | P | M | E | S | K | Q | M | D |
| L | L | G | T | K | S | Q | E | H | I | Y | W | C | U | X |
| U | H | C | K | N | M | E | B | L | Q | S | H | O | S | Z |
| T | I | Z | E | Z | O | G | U | U | O | D | P | H | S | W |
| I | N | G | L | H | U | C | B | Q | N | R | V | F | A | N |
| O | B | Y | I | J | X | T | E | H | K | D | T | P | T | Z |
| N | L | B | M | N | V | D | Y | Y | U | S | N | N | N | U |
| P | I | H | S | R | E | N | W | O | E | K | A | T | O | P |
| T | A | E | S | J | C | I | N | A | P | T | N | O | D | C |
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