Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| N | E | B | E | I | D | X | W | K | I | I | E | V | F | C |
| A | L | T | T | K | E | M | U | S | S | A | T | N | O | D |
| T | I | C | W | G | Y | K | V | R | N | P | E | N | F | U |
| A | M | Q | O | V | H | M | A | K | H | R | T | L | S | F |
| K | S | O | L | U | T | I | O | N | Y | R | W | C | H | G |
| E | D | K | K | E | A | D | W | B | O | B | I | L | Y | M |
| O | Y | B | Q | S | P | G | W | L | A | N | B | Y | N | F |
| W | L | E | L | U | M | B | E | P | A | T | I | E | N | T |
| N | R | F | C | B | E | M | C | P | E | L | Q | Q | K | C |
| E | C | E | Y | O | O | S | T | Q | U | I | R | P | H | B |
| R | D | C | K | T | N | N | T | B | X | S | N | Q | C | H |
| S | X | H | I | Z | O | T | R | I | Y | T | G | M | O | Z |
| H | H | O | P | D | D | E | A | U | O | E | T | J | S | R |
| I | N | F | I | I | Q | Y | D | C | Y | N | K | G | V | W |
| P | I | O | D | O | N | D | I | K | T | N | O | L | V | K |
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