Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| D | Q | P | R | Z | Q | C | Q | V | I | F | Q | S | M | C |
| N | T | J | E | E | E | M | U | S | S | A | T | N | O | D |
| O | Z | K | G | L | V | J | F | S | B | J | N | N | R | O |
| I | X | E | K | I | Y | S | F | N | K | F | T | Y | K | N |
| T | E | O | L | M | A | B | J | V | Q | R | V | U | S | T |
| S | P | I | H | S | R | E | N | W | O | E | K | A | T | P |
| E | K | N | S | X | V | Q | B | L | P | Y | R | N | C | A |
| U | Y | H | T | A | P | M | E | I | X | E | M | O | O | N |
| Q | D | L | F | G | Z | M | P | S | S | C | B | I | D | I |
| K | J | V | F | P | O | K | A | T | E | O | I | T | Q | C |
| S | F | X | Q | T | A | O | T | E | I | N | Y | U | Z | M |
| A | P | G | I | N | O | I | I | N | N | T | Z | L | Q | N |
| N | O | O | U | P | P | F | E | J | J | A | G | O | J | F |
| R | N | D | R | V | F | B | N | Y | S | C | L | S | Y | E |
| N | W | W | G | K | X | S | T | F | I | T | D | U | D | E |
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