Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| C | E | O | X | I | Y | U | Z | O | C | U | A | L | C | J |
| D | O | N | T | A | S | S | U | M | E | G | L | S | I | L |
| N | S | N | D | O | N | T | P | A | N | I | C | E | N | T |
| Q | U | U | T | S | O | L | U | T | I | O | N | P | L | F |
| P | I | H | S | R | E | N | W | O | E | K | A | T | H | N |
| K | E | S | M | Q | O | T | K | Y | C | S | J | B | S | L |
| Z | Q | E | I | M | H | L | E | B | K | E | X | J | L | O |
| M | Z | M | L | A | I | C | E | Q | W | A | G | L | E | D |
| Y | U | U | E | S | O | P | U | M | X | R | C | R | Q | S |
| F | B | M | T | N | A | E | Y | M | O | Z | W | S | L | G |
| K | G | E | T | T | S | W | M | L | G | T | D | I | G | Y |
| N | N | A | I | T | S | Q | J | O | T | D | I | L | V | G |
| S | C | E | I | Y | T | Z | E | K | E | Y | N | O | E | M |
| T | N | O | L | L | V | S | I | T | T | U | O | H | N | C |
| T | N | B | X | U | H | V | Q | Y | H | T | A | P | M | E |
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