Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| C | D | U | B | O | R | F | Q | Q | P | H | R | F | K | N |
| D | O | N | T | A | S | S | U | M | E | B | N | P | X | Q |
| O | I | N | X | P | B | L | M | Z | G | E | G | V | Q | G |
| N | N | F | T | E | O | B | O | I | T | O | Z | R | L | B |
| T | P | O | D | R | R | K | M | S | L | C | X | P | B | X |
| P | C | V | I | K | O | H | I | U | T | E | Z | N | M | O |
| A | H | A | I | T | N | L | S | O | L | U | T | I | O | N |
| N | N | R | T | R | S | B | E | P | A | T | I | E | N | T |
| I | V | K | C | N | H | E | O | M | V | K | D | M | C | T |
| C | Z | I | K | G | O | L | U | E | O | P | E | Q | D | J |
| A | C | A | K | P | I | C | G | Q | R | T | I | C | Q | W |
| A | Y | H | T | A | P | M | E | L | K | L | I | F | T | P |
| E | O | I | Z | K | G | A | H | Y | J | S | P | O | Z | E |
| P | I | H | S | R | E | N | W | O | E | K | A | T | N | A |
| U | E | P | V | M | Z | T | N | C | T | T | C | K | D | G |
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