Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| V | K | V | V | E | P | M | T | M | K | J | K | Z | Y | E |
| U | Q | Z | Y | A | Y | X | N | O | H | A | G | V | N | H |
| F | C | N | R | M | A | Y | E | K | G | W | N | O | T | J |
| T | D | O | D | A | R | N | I | F | E | E | I | W | A | I |
| K | G | I | A | Y | A | E | T | J | V | T | C | S | K | O |
| O | E | T | Q | J | N | T | A | C | O | A | K | G | E | Z |
| H | M | U | J | F | R | S | P | M | H | Q | I | Y | O | J |
| U | U | L | Q | J | D | I | E | H | U | A | E | N | W | Z |
| B | S | O | R | S | Y | L | B | E | P | C | M | F | N | M |
| L | S | S | Y | Y | O | D | S | L | O | B | P | E | E | O |
| C | A | V | M | R | C | T | U | N | F | N | A | S | R | J |
| L | T | T | T | I | I | E | T | G | Z | U | T | X | S | X |
| Q | N | N | E | O | L | A | Q | V | Z | X | H | A | H | L |
| R | O | D | N | U | C | E | G | U | E | Z | Y | M | I | Y |
| C | D | O | N | T | P | A | N | I | C | K | I | T | P | Z |
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