Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| C | D | E | P | P | E | W | A | O | Z | A | L | D | T | T |
| W | O | C | U | I | U | N | C | B | J | B | S | C | N | N |
| G | N | N | G | H | G | E | D | R | U | W | A | E | O | M |
| N | T | D | T | S | Q | T | Q | F | T | T | I | I | L | Y |
| A | A | O | R | R | W | S | K | D | N | T | T | B | N | G |
| P | S | N | U | E | O | I | P | O | A | S | D | I | N | Y |
| B | S | T | P | N | I | L | C | P | E | F | P | R | O | H |
| M | U | P | E | W | I | E | E | U | Q | C | A | S | I | T |
| Q | M | A | Y | O | Y | B | Q | M | L | S | N | V | T | A |
| D | E | N | T | E | T | K | R | E | O | J | Y | F | U | P |
| M | V | I | X | K | S | M | I | L | E | T | L | G | L | M |
| Z | B | C | F | A | U | B | C | I | B | J | I | K | O | E |
| V | P | L | F | T | T | O | T | K | T | X | U | O | S | R |
| Q | I | Q | R | P | R | I | I | P | C | J | X | Z | N | H |
| B | Y | E | H | Z | B | Y | H | Y | T | I | G | U | V | N |
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