Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| T | Y | I | O | W | T | D | C | P | E | T | K | U | E | Y |
| W | N | O | Q | K | S | H | N | N | W | S | R | C | N | C |
| I | W | E | Q | H | Z | F | O | O | N | S | B | O | C | X |
| H | N | E | I | M | N | I | J | R | J | N | I | Q | N | X |
| K | R | E | V | T | T | H | O | N | D | T | T | F | O | R |
| O | E | A | T | U | A | W | B | C | O | Y | C | O | I | J |
| I | M | C | L | S | Y | P | M | M | V | K | A | L | T | F |
| D | U | O | C | T | I | G | E | U | H | W | T | Q | S | X |
| Y | S | M | I | L | E | L | Q | B | P | G | N | Q | E | L |
| K | S | C | A | N | O | Z | T | G | P | V | O | I | U | J |
| V | A | R | G | R | G | Y | P | Y | J | T | C | V | Q | K |
| A | T | B | T | N | Y | H | T | A | P | M | E | R | K | S |
| M | N | N | H | T | X | Q | G | N | Q | W | Y | Y | S | K |
| H | O | P | I | H | S | R | E | N | W | O | E | K | A | T |
| C | D | O | N | T | P | A | N | I | C | L | J | X | N | E |
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