Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| P | O | L | Y | Y | I | Z | V | L | T | S | I | R | S | N |
| I | D | Y | B | A | N | Y | A | C | E | N | F | Z | N | D |
| H | Q | H | T | O | H | E | A | R | O | C | E | O | P | X |
| S | Q | T | Z | J | A | T | T | I | I | T | I | D | C | A |
| R | I | A | U | M | N | H | T | N | U | T | A | S | W | D |
| E | R | P | K | O | P | S | A | I | O | C | I | X | K | Q |
| N | U | M | C | J | E | P | I | M | T | T | W | O | I | E |
| W | E | E | Q | U | T | B | E | P | A | T | I | E | N | T |
| O | Y | R | Q | N | D | L | I | S | T | E | N | V | T | X |
| E | L | K | O | K | O | S | O | L | U | T | I | O | N | Z |
| K | S | D | R | R | L | U | M | S | P | B | A | V | K | D |
| A | W | U | T | J | I | Z | Q | I | Q | M | P | P | H | L |
| T | W | N | Z | G | R | W | L | K | L | E | V | Y | F | M |
| D | O | N | T | A | S | S | U | M | E | E | L | N | E | J |
| C | J | N | T | C | V | L | K | C | V | F | K | F | B | X |
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