Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| C | D | O | N | T | P | A | N | I | C | T | P | H | G | E |
| W | O | H | B | M | S | Z | Y | R | C | E | E | E | D | C |
| F | N | N | W | X | I | M | H | A | O | L | D | P | P | X |
| L | T | T | T | J | E | E | T | L | S | I | F | I | Q | B |
| Q | A | B | N | R | R | N | A | G | P | M | H | K | B | Q |
| Q | S | J | Z | O | O | W | P | G | N | S | C | J | J | E |
| S | S | V | E | C | Q | L | M | B | R | I | S | R | S | M |
| G | U | H | E | E | I | B | E | E | W | N | P | F | O | U |
| D | M | Y | J | S | T | P | N | M | Q | O | Y | W | L | R |
| P | E | L | T | E | A | W | T | Q | O | C | W | T | U | V |
| O | Q | E | I | T | O | V | A | J | I | T | C | Z | T | I |
| R | N | I | I | E | B | R | D | V | H | I | I | F | I | A |
| I | G | E | K | B | A | J | T | I | W | V | A | O | O | P |
| C | N | A | S | K | Q | U | E | S | T | I | O | N | N | L |
| T | T | G | X | X | L | Z | A | R | P | H | Y | C | K | Q |
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