Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| C | N | S | C | S | D | D | U | E | C | X | N | V | J | X |
| D | O | N | T | A | S | S | U | M | E | B | N | V | C | X |
| O | E | N | T | B | N | B | P | Y | M | E | H | M | T | O |
| N | R | X | T | T | U | Z | E | L | T | O | U | A | N | B |
| T | H | G | X | R | O | C | C | S | J | Q | K | S | U | E |
| P | T | Z | Y | V | O | E | I | X | O | E | N | K | N | K |
| A | B | K | K | N | O | L | K | B | O | T | I | Q | D | X |
| N | Y | H | T | A | P | M | E | W | O | V | K | U | P | N |
| I | I | A | C | I | J | P | N | M | T | F | Y | E | K | G |
| C | C | N | C | J | A | E | A | B | O | E | R | S | A | E |
| T | C | G | X | T | R | R | J | O | W | T | I | T | E | Q |
| M | F | X | I | S | M | I | L | E | D | B | I | I | S | S |
| C | Z | E | H | E | X | K | O | T | Z | U | X | O | R | G |
| L | N | I | N | H | Z | Q | M | L | L | G | F | N | N | P |
| T | P | A | N | O | I | T | U | L | O | S | J | N | V | E |
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